Getting Started With Promotional Products

How do I get started?
Is there a minimum quantity I have to order?
What is a setup charge for?
How much is a setup charge?
How long will it take to complete my order?
What if I need a rush order?
How much will all this cost?
When do I pay?
Can you ship the order or do I have to pick it up?


Q: How do I get started?
A: The best way to get started is to browse our online catalog to find the item(s) you are interested in. Then simply add the item to your cart to order or check the "Information Only" box to just get the information on that product. Your request will be sent to us and we will contact you shortly.


Q: Is there a minimum quantity I have to order?
A: Each product has a minimum quantity required. If that item does not state it's minimum then we will find it for you.


Q: What is a setup charge for?
A: A setup charge is a fee for materials and labor to setup the necessary equipment and supplies to produce your image on an item. Weather it is printing, laser engraving or heat embossing there are special tools and supplies needed to customize it for your image.


Q: How much is a setup charge:
A: Setup charges range from $10 to $200 per color depending on the item being decorated. An average setup fee is approximately $30. Each item will have the setup charge listed with the item. If the setup is not listed please inquire and we will tell you.


Q: How long will it take to complete my order?
A: Most promotional products take 10-15 working days plus shipping. Our customer service representatives will notify you of your due date upon ordering.


Q: What if I need a rush order?

A: TheTshirtPeople.com will do everything possible to get your order to you without a rush charge. Our customer service representative will determine if rush charges are applicable.


Q: How much will all this cost?

A: If you multiply the price per piece times the quantity desired, add setup, tax, artwork and shipping, you will get your total. Our customer service representatives will be happy to give you a quote over the phone, fax or email.


Q: When do I pay?
A: New orders require a 50% deposit when the order is placed and the balance due on pickup or delivery. We accept cash, check, visa, master card, and discover. We also will work on a purchase order with a signature approved copy. Credit terms may be established with approval from our accounting department.


Q: Can you ship the order or do I have to pick it up?
A: We can ship your order anywhere in the United States via UPS. We can ship it on your UPS account if you desire or on ours. Pick up is also available during business hours, Monday - Friday 9:30am - 5:30 pm PST or by appointment.